If your problem isn't getting a response, make yourself heard in public. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. . Volt Gig1. Ofcom is worried about the number of complaints it has received from. Access your bills, diagnose faults and manage your package. Address any slow speeds. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Use the test below to see if the issue is at the Hub or device. Leave it off for about 10 seconds. Ive been experiencing slow upload speeds of around 0. Speed test are averaging 300mb mark and carried out via ethernet connection. karlhiggi. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. £9. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Over the last 2 days my download speed has gone down to under 1mbps. 3 stars. Check out the do's and don'ts, in our Community FAQs. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. Solutions tried: re-starting router; re-starting computer; updating drivers. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. Since then, a number of customers on the provider’s Virgin Media Business packages have this week informed ISPreview that they too have had an additional DOCSIS 3. Manage Your Account. After some help, I’m on a 1gb package with the SH4. This is an SNR fault. on 17-04-2023 11:23. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Just. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. uk I can’t. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. After finally giving notice, my husband suddenly starting received daily missed calls. StarrTerry. Slow upload speed. The details of that are here: Fault reference number: M04992688. M50: This comes with an average upload speed of 54Mbps. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Black Friday sale ends on 27th November. Simply test your broadband service, and if we find an issue we can help with a fix online. on 16-05-2022 12:30. Simply test your broadband service, and if we find an issue we can help with a fix online. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. I have had slow speed for 2 weeks. Im currently on M350. Main Menu; Go to virginmedia. We advise using their services securely and reviewing complaints beforehand. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. I have removed app from my iPad & re-installed it but still only getting 100mbs. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. info@financial-ombudsman. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Here you’ll find all the help you need for Virgin Media related problems and issues. 13Gb, over 230Mb faster than BT's fastest broadband plan. If you feel that your downloads and your videos have been extremely slow, you might want to pay. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. The download speeds available on Virgin Media are available to customers based on your speed package. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. This is on WiFi but as a fibre engineer I have. I pay for the 350mbs package but last few speed tests have been around 130mbs. 404 - Page not found. Options. Next, tap Check. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Sign in . Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. The estimated fix date is: 03 NOV 2021 09:00. If you have a slow internet connection, you may need to upgrade your plan. Or 0345 454 1111* from any other phone. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. Surely this isn’t right. We would like to show you a description here but the site won’t allow us. 2nd image is the same UPD VPN just after I started a torrent client. I've done all the testing,. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. on 09-01-2023 06:19. Virgin also have guides for older Virgin hubs here. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. uk and broadband. Forums. on 03-10-2022 11:23. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 3 stars. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. 168. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. co. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Their 23% Resolve Complaints rating is a cause for concern. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Post: You can send a letter to Virgin Media, Sunderland, SR43. Broadband deals. Phone. Speed. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. on 29-08-2021 20:58. Typically, extenders are linked through a wired port using an Ethernet cable. Comments. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Jun 09, 2023 10:50 am EDT. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. 4GHz network which does have slower speed. How to make one complaint via phone. (no uploads or downloads) UPD 2. (edited) xPabloz. 0. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. 01 Mb upload on the 1Gig package. 28. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. 2/2. I have raised this twice. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. 33 per day until the fault is fixed. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. . TalkTalk and Sky achieved scores of 54 per. It. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Virgin Media was founded in 2006. I'm on Volt M500 Fibre Broadband since Feb 23. If the speed is 10 check the cables are ok. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Reviewers complaining about Virgin Media most frequently mention customer service problems. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. No. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. TV;. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. on 100mbps package. Further exclusions & legal stuff apply. Facebook: BT. Broadband and phone deals. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. To just to keep you updated we have now been advised there is a reported area fault in your area. The upload speeds – the rate. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. If it was London then we could have justified slow speed in the evening. although any outcome will be slow and bureaucratic, and will be. uk. I've called VM a few times and followed the full reset on router proce. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. on 26-11-2022 19:54. How to make a complaint via phone. Now make sure you’re enjoying your speeds to the max with these handy hints. . 5 40. The best times to game online or make big downloads, for example, would be when connection is fastest. Service 53. Sign out . We've got the UK's fastest widely available home broadband, so you won't find faster. 404 - Page not found. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. V6. 8/9. Click on the “> Check router status” button. Online chat: You should see the option to start a chat on Virgin Media's website. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. over 3. First call 0800 561 0061 - use the automated service to see if there is a local service issue. The median download speed at 1pm was 80. BT Broadband contact details. I got the full amount plus 2 x £50 goodwill payments. Your wifi devices many not have the latest spec in them also. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. Email. 16. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. Once the test begins click on: Run full test to see all the stats. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 15 if we don’t turn up on the promised day of an. 66% currently. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Downdetector, which tracks websites, showed more than. 8Mbps read. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. Click on the “> Check router status” button. Check with your provider to see if it’s fit for purpose. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Simply test your broadband service, and if we find an issue we can help with a fix online. TV on the go. Their 23% Resolve Complaints rating is a cause for concern. The slow performance will be due to this packet loss. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. You can also call 150 from your Virgin Media landline or Virgin Mobile. Read 1 more review about Virgin Media Ireland. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. 5. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. on 18-01-2022 11:45. 032%. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Leave it off for about 10 seconds. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Sources inform us that the network outage may also be. 4 hours placed in modern mode and an Asus RTAX86u router. I recently left Virgin Media and the process proved time-consuming and stressful. Their 23% Resolve Complaints rating is a cause for concern. I’d like to test my speed. Virgin Media Reviews, Complaints & Contacts | Complaints Board, Page 3. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. £9. 65. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Broadband, TV and phone deals. Packet loss, slow speeds, dropping connection. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. on 02-09-2022 16:08. 1 modem mode. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. I recently upgraded from M350 to M500 package. You down channels power levels are all very high. Here's what I've done to get 'acceptable' speeds. Upload speed is fine. Email. by Farle1240 • On our wavelength. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Hey folks. I have a Virgin Media hub. Virgin Media investigated over cancelling problems. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. Virgin Media ranks 43rd among Cable Television sites. Re: O2 / Virgin Media Volt - Very slow speeds. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. User reports indicate no current problems at Virgin Media. Views. Use the test below to see if the issue is at the Hub or device. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. Last modified on Thu 24 Aug 2023 10. Alternatively, dial 0345 454 1111* from any other phone. 00 mbps, latency 115 and the download speed was 278 mbps. Virgin TV 360. Leave it off for about 10 seconds. . How to fix Virgin Media slow internet speeds. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It is possible that when a speed test was performed the device was connected to the 2. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). We would like to show you a description here but the site won’t allow us. 5-1 mbps every day after 1pm for the last 2 weeks. Make a broadband speed complaint 5. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. VM has 8 weeks to resolve. Restarted router multiple times, called the support, and they couldn't find a so. . Nothing to expensive if possible. Raised a complaint on 03. . The PC may not drawing data any faster than you are seeing reported by speed tests. TV. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. 4GHz or 5GHz. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. My Virgin Media. Very Slow Network speed. Follow Virgin Media. That speeds recover as the day progresses. Jun 09, 2023 10:50 am EDT. I have raised this twice. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. Rang and was told a new hub would be sent out to me and would arrive on 08. Here you’ll find all the help you need for Virgin Media related problems and issues. I got the full amount plus 2 x £50 goodwill payments. 9 40. Use social media to speed up response times. . So no real difference in location. V6. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. The top complaint among Virgin Media's customers was price increases, with 45 per cent. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Having issues with broadband speed . It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Legit awful! SuZannah Bee - Songwriter & composer. The m. 5. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. 4. If you have QoS on, turn it off and see if your speeds improve. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. It's consistently worse at night, and today has been basically unusable (<1Mbps). Gaming Support. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Slow speed on Gig1 on 12-08-2021 12:29. Open a web browser and go to 192. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. tv and highlights errors in red. Problems with your bill. Legally I am due 50% of the advertised speed which was 200mbps. Check your broadband speed. Thursday. That’s a 50% savin. 1 channel enabled for upstream. With my phone standing next to the hub I'm getting 900mbps on wifi. Browse. 1. louisg. It is possible that when a speed test was performed the device was connected to the 2. Free downloads are available to all new and existing customers. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. Virgin Media invests more than £1 billion a year in its ultrafast network. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). Below is what this looks like on our router, the number of bonded channels may be. 5. nhalks. Delayed repair following loss of service. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. We are moving to Plusnet where we get 500mb for £35 per month. Take a look at how our speeds compare to our competitors’ fastest median download speeds. 7/2. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. Contact your provider 4. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. m. 33 Comments. The “citywide” rollout, which. 8Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period March 2021. The Financial Ombudsman Service Exchange Tower complaint. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. Email Customer Services on . Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. It looks like an LLD service with a tiny buffer and, hence, wait time. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. on 06-06-2023 00:04. I can verify this, see below. You’ve already got our fantastically fast broadband. Help setting up equipment . Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. 8 comments. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. Please feel free to add other people to the group who. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. org. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. TV on the go. 2 Mbps and laptop 2. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Try dispute resolution. co. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Intermittent connection. Occasionally I'll get 20 Mbps. This may not be the closest location to where you live. 1 Kudo. . Download speeds not as impacted. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Or 0345 454 1111* from any other phone. 1. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor.